Yack.net Releases Video Chat Transcription Tool

Call Recording Featured Article

Yack.net Releases Video Chat Transcription Tool

November 17, 2017

UK-based Yack.net has developed a tool that records and transcribes video and voice calls, allowing users to go back to their chats for specific information. The tool, which has taken more than a year to develop, allows as many as six to participate in a session.  Importantly, the technology includes the capabilities to identify individual speakers in the transcription, and to stock the recording along with the transcript in the Yack chat room.

“Yack.net was built following the realization that in every business, people understand things differently or sometimes miss the point. These misunderstandings waste time and create fractured projects and relationships, a problem which is compounded by evermore geographically dispersed teams,” explains Alan Mortis, founder and CEO of Yack.net.

The transcript concept is great for small group video chats, especially if the team is in separate locations. There is now a physical copy of the transactions that have occurred. Furthermore, if a vital point was made, the transcript can lead the team back to it on the recording, so it can be replayed. This allows for efficiency and accuracy, but it also encourages responsibility. Employees can no longer act like they didn’t say or know something if it is not only on tape but paper, too.

Yack.net is available on browsers such as Chrome and Firefox and can be downloaded on iOS, Android, and Windows 10. There is a basic user account but the best capabilities come with the three premium packages. Features included in premium are the capability to make outgoing recorded and transcribed calls, much more data storage, third-party user invites, and dedicated support.

“Our mission is to make businesses more effective by providing simple, searchable access to all data generated by a team,” adds Mortis.

Can your business benefit from Yack.net’s transcription and archiving technology?

Edited by Erik Linask

Article comments powered by Disqus