Aeriandi Introduces Automatic Speech Recognition Solution

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Aeriandi Introduces Automatic Speech Recognition Solution

October 31, 2017

Aeriandi has expanded its PCI DSS voice services offering with automatic speech recognition technology. This offering, which is already in use by a U.K. energy company, is now generally available. And it’s offered via the Aeriandi cloud-based hosted secure payments platform.

Contact centers are the main target of the ASR solution. It enables these customer service facilities to provide a PCI-complaint payment option to people who need an alternative to using the telephone keypad. That’s important for individuals with arthritis, rheumatic and musculoskeletal diseases, and others.

“Our experience shows that between 1 and 5 percent of people cannot use – or don’t wish to use – manual DTMF technology to make phone payments,” says Aeriandi co-founder and CEO Matthew Bryars. “Companies should not be disadvantaging disabled customers or customers that do not wish to use DTMF, but this has to be balanced with protecting their data and maintaining a secure card data process.”

Aeriandi is a company based out of England that processes more than 1 billion in payments each year. Its solutions are delivered via the cloud, which the company says allows for faster deployment at lower cost and with less business disruption.

Speaking of phone-based customer service, financial regulations, and Europe, the MiFID II policy from the U.K.’s Financial Conduct Authority goes into effect in January.

Under MiFID II, a broader range of financial organizations must record details of customer interactions regarding transactions; every location and organization in the value chain is included; and the rules for how those records are kept are more stringent.

MiFID II covers any person or organization providing or offering advice on             bonds, commodities, derivatives, shares, and/or units in collective investment schemes. It also includes the locations at which the conversations take place. The number of people included in this regulation could go up tenfold, to 300,000, in the U.K., according to an Information Age article in March.

Edited by Mandi Nowitz

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