MiaRec Announces Latest Cloud Call Recording Offering

Call Recording Featured Article

MiaRec Announces Latest Cloud Call Recording Offering

October 20, 2017

MiaRec announced a new cloud call recording and interaction management solution for service providers who utilize BroadSoft Business BroadWorks call control platform. The new solution will be introduced at BroadSoft Connections next week in Phoenix, Arizona.

The latest addition of MiaRec Cloud lets service providers offer call recording along with advanced contact center performance management solutions, without having incurring a major capital investment or an additional maintenance fee.  

 “We are thrilled to announce a new cloud call recording and interaction management solution at BroadSoft Connections. BroadSoft Connections conference offers us a great opportunity to reach out to the BroadSoft community and reconnect with our existing customers and partners,” said Gennady Bezko, CEO of MiaRec.

MiaRec develops multi-tenant call recording and performance management solutions used by more than 30 service providers across four continents. Its high-end call recording services help its customers meet compliance requirements for major global and regional regulations, including PCI DSS (global), HIPAA (USA), FCA (UK), MiFID and MiFID II (Europe), GDPR (Europe).

Additional offerings include advanced contact center functionality, screen recording, agent evaluation, live monitoring, extensive reporting and speech analytics. MiaRec assists service providers in driving additional revenue while growing the customer base and entering new markets.

MiaRec Cloud will help Broadsoft users further benefit from their Broadsoft Business mobile unified communications, team collaboration and contact center solutions.

“We are thrilled that MiaRec has chosen to make this announcement at Connections, and to join us as we collectively change the game by transforming the market,” said Taher Behbehani, BroadSoft’s chief digital and marketing officer.

Edited by Erik Linask

Article comments powered by Disqus