MiaRec Makes Splash at BroadSoft Connections

Call Recording Featured Article

MiaRec Makes Splash at BroadSoft Connections

October 18, 2017

Call recording is no longer an optional add-on. This integral component to contact center and communications solution not only aids in improving sales, training and quality assurance, but a robust call recording solution will also promise compliance. Next week, at BroadSoft Connections, 17 MiaRec will put its new cloud call recording solution on display.

Taking place October 22-25 at the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona, this year’s event presents the theme “Rethink Innovation.” MiaRec plans to unveil and showcase its innovation; specifically, demonstrating its new cloud call recording interaction management solution.

“We are thrilled to announce new cloud call recording and interaction management solution at BroadSoft Connections”, said Gennady Bezko, CEO of MiaRec. “BroadSoft Connections conference offers us a great opportunity to reach out to the BroadSoft community and reconnect with our existing customers and partners.”

The solution was developed for service providers leveraging the BroadSoft Business BroadWorks call control platform, and attendees gain hands on experience with the offering. Because the call recording solution is cloud-based, it requires no maintenance costs or upfront investment.

More than 30 service providers from around the globe are experiencing success with the solution, especially in the area of compliance, as it meets PCI DSS, HIPAA, FCA, MiFID and MiFID II and GDPR requirements. Then add in screen recording, agent evaluation, live monitoring, robust reporting, speech analytics and contact center functionality, MiaRec pieced together a comprehensive call recording solution.

“MiaRec is united with BroadSoft in driving successful and innovative BroadSoft Business mobile unified communications, team collaboration and contact center solutions”, said Taher Behbehani, chief digital and marketing officer, BroadSoft. “We are thrilled that MiaRec has chosen to make this announcement at Connections, and to join us as we collectively change the game by transforming the market.”    

With the proper call recording solution in place, companies can leverage the copious amounts of data collected from myriad of daily customer interactions, and turn churn into revenue.

What call recording solution does your company use?

Edited by Mandi Nowitz

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