Atmos Rides Cloud to Product of the Year Award

Call Recording Featured Article

Atmos Rides Cloud to Product of the Year Award

August 22, 2017

Whether your contact center solution is cloud-based or on-premises, a necessary component is call recording. When selecting the best call recording solution for your contact one may lean on industry reports or benchmarks for insight, but for me, awards and accolades serve as a nice starting point for my search.

Recently, CallCabinet’s Atmos cloud call recording and agent evaluation solution was named a 2017 Communications Solutions Product of the Year. CallCabinet Atmos leverages the power of the cloud to record agent/customer conversations, while ensuring operations are compliant when dealing with consumer protection legislation and customer data.   

“In the past two years we have seen phenomenal traction amongst customers who need to record calls,

as well as ensure their employees are meeting compliance, standards, agent training and quality assurance” states Ryan Kahan, CEO at CallCabinet Corporation. “The Atmos solution is an incredibly powerful set of tools that helps small businesses to enterprise customers, as well as ITSPs and Telcos, quickly and effectively deploy and scale compliant call recording solutions.”

Aside from its promise of compliant operations, the Atmos pay-as-you go model offers much in the way of flexibility. The solution integrates with all known cloud-based and analogue telephony solutions, providing customers to scale as needed. And, enjoy full redundancy, secure call recording, 99.999% availability, enhanced voice recording as well as automatic upgrades.

“As a result of our ongoing investment into research and development, Atmos record calls across the

spectrum, and seamlessly integrates with the majority of traditional TDM and analog telephone solutions, as well as a host of digital offerings, such as Skype for Business, BroadSoft and Asterisk.

Receiving this award is yet another affirmation that not only is there a need for compliant call recording solutions like Atmos, but that its superiority amongst its counterparts remains unmatched,” Kahan continued.

In the contact center, there is little margin for error, so it’s integral to implement components capable of supporting operations in our digital era. Like I said, I’d start my search with award-winning solutions.

What’s in your contact center?

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