Call Recording Week in Review: TelStrat, Citrix, Voxbone & More

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Call Recording Week in Review: TelStrat, Citrix, Voxbone & More

August 12, 2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there’s no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!

Leading the headlines this week, TelStrat International, LTD announced that the TelStrat Engage WFO SaaS was selected as the exclusive call recording and workforce optimization solution in the ACBB-BITS LLC (BITS) product portfolio. “We are delighted that BITS is adding TelStrat’s hosted call recording service to augment their unique portfolio of hosted and managed voice applications,” said Mike Berlin, Sr. VP Global Sales and Business Development for TelStrat. All the details are HERE.

MiFID II is coming, and Thomson Reuters is here to help, as it recently made changes to its financial desktop, Eikon, to meet the upcoming MiFID research unbundling requirements. “The new Thomson Reuters MiFID II Entitlements Solution features upgraded entitlement granularity to meet brokers’ flexible segmentation requirements,” the company noted. TMC’s Paula Bernier has everything you need to know HERE.

The Citrix Ready Program was put in place to aid customers in identifying third party solutions suggested to improve cloud computing, virtualization and networking solutions from Citrix Systems. And this week, the Verba Collaboration Compliance and Recording platform successfully completed its verification, making it the newest member of the Citrix Ready Program. TMC’s Alicia Young offers complete coverage is HERE.

A key tool in the modern contact center is analytics, specifically speech analytics, as invaluable insight is gained from each interaction. VoiceBase and Voxbone announced a new partnership where customers using Voxbone communications services have pre-integrated access to the VoiceBase portfolio of services, providing easy access to a wealth of analysis. The full story is HERE.

Remember to stop by early and often for all of your call recording news! See you next week!

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