Empirix Adds More Functionality to Hammer Test System 6.7

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Empirix Adds More Functionality to Hammer Test System 6.7

May 19, 2017

Business communication networks are an amalgamation of equipment from different vendors with varying degrees of performance and condition. For network administrators and IT personnel launching new services, being able to test, detect and measure performance and other issues is critical to ensuring the quality of service they will be providing. The Hammer Test System performs these tasks and more, so QA, DevOps and IT teams can address these issues quickly and effectively. Version 6.7 of the Empirix Hammer Test System has been improved for faster performance and additional features.

The communication solutions enterprises and service providers deploy or acquire are operating in an environment that is highly complex. As more channels and touch points become part of the ecosystem, automated testing solutions are able to overcome the complexities by testing networks and voice applications to improve the customer experience and accelerate the deployment of new services. According to Empirix, automated solutions can optimize the QoE and accelerate testing and development by up to 90 percent.

Version 6.7 of the Hammer Test System has new functionalities that will expand testing coverage along with Skype for Business, presence server and UE, and third-party system support via RESTful API. Additional testing capabilities include being able to verify transfer scenarios and on-/off-hold call flows, dynamic retrieval of Web services to validate voice application responses, speech to text transcription capabilities, and Cisco Built-in Bridge emulation for call recording platform testing.

“Empirix has spent many years learning about our customers and responding to dynamic market needs, elevating Hammer to the leading-edge solution it is today. We are so excited to introduce our most powerful release ever. Organizations can now leverage the Hammer Test System to detect and measure performance issues faster, across their entire communications network,” said Erik Delorey, Product Manager for Contact Center Assurance, Empirix.

For call centers, the new version will cover the entire call flow of the organization and be able to emulate customer interaction with the contact center. The emulation capability of Version 6.7 acts just like a customer with functions that include dialing in or receiving calls, the ability to enter or speak account information, and the option to listen to ensure that the right responses are played. It is able to do this while measuring system and network response times throughout each test call.

Contact centers will also have access to call generation that can number in the thousands in multiple protocols or IP for examining complex routing test cases. This lets operators test new systems at maximum capacities in order to identify flaws, as well as resolve issues once it has been deployed.

For call centers, enterprises and service providers, testing solutions are now as important as the communications service itself. The right automated testing technology will improve performance, fix issues and ensure service continuity.

Edited by Alicia Young

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