Automatic Call Recording Increasingly Popular

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Automatic Call Recording Increasingly Popular

December 05, 2016

Call recording's capability for users is well-known by now, and a technological development so powerful that there are laws in some places around its use. What happens when an app makes it so easy to use such a powerful tool that it activates and runs automatically? In South Korea, users are increasingly discovering the effects of such tools.

Apps that automatically engage in call recording have been around for a little while now, particularly in South Korea, and are becoming increasingly popular. The popularity is due to all the standard reasons; whether it's to use as evidence in legal proceedings later on or just as a way to refer back to the details of a call to pick up something missed or forgotten, all the standard reasons to use call recording are in place.

South Korea even generated one of the biggest reasons to have call recording: to protect against government corruption. An ongoing presidential scandal in the country has been underscored by evidence recovered from former presidential aide Chung Ho-sung, who served under President Park Geun-hye.  With over 200 apps in the Google Play Store alone that will allow call recording to take place, it's easy to see why there's a significant interest in the technology.

Call recording apps can even come with extra features like blocking spam calls or even searching for certain phone numbers, like food delivery locations. That makes these especially valuable for those who want either phone privacy or the ability to easily find food delivery options.

However, all these call recording apps come with a key caveat: sometimes, they're illegal.  Depending on location and the laws in that particular area, recording a call without the consent of both parties is illegal. These are sometimes called “two-party consent” states, and such laws are at least part of the reason why customer service organizations announce recording in progress.

This is why it's generally a good idea to consult an attorney before using call recording apps. Even then it can be something of a gray area; some are unsure which state's laws take precedence; if someone from a one-party consent state calls someone in a two-party consent state and records the call, has the law been broken? Consider the situation with the numbers transposed; how about then?

Call recording tools are powerful enough to ruin lives if applied incorrectly, and so, the laws governing their use are in place. While this has left a lot of people wondering what's legal and what isn't, and left some doubt over call recording in general, it's still sufficiently powerful to make their use worthwhile to many.

Edited by Alicia Young

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