Call Recording Week in Review: Sabio, NewVoiceMedia, MiaRec

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Call Recording Week in Review: Sabio, NewVoiceMedia, MiaRec

November 12, 2016

Welcome to the latest version of Call Recording Week in Review, where we highlight all the biggest headlines from this past week in the Call Recording space.

This week, Sabio announced it was chosen by AA Ireland to update the company’s contact center.

The company, which offers breakdown, motor, home and travel insurance, needs a contact center that works quickly and efficiently to answer customer needs.

Customer contact technology specialist Sabio will now manage and implement a major infrastructure refresh for its Dublin city center contact center utilizing its “Unify” refresh project to replace its previous generation contact center systems with a more flexible, future-proof infrastructure that is based on Avaya, Verint and RMG technologies.

 “While our existing contact centre systems were functional, they were proving both expensive to operate and limiting in terms of supporting AA Ireland’s expanding business operations. Working with Sabio we have been able to invest in a next generation customer engagement platform, combining award-winning technologies from industry leading suppliers such as Avaya, Verint and RMG – that will support our next generation of growth while also realizing significant operational savings,” commented Brian Mullan, AA Ireland’s IT Director.

Also this week, NewVoiceMedia announced the release of its Winter 2017 product enhancements for its ContactWorld application.

The latest updates make it possible for both sales and service teams to better perform their daily tasks including the ability to scale operations, assist teams with responsibilities and make it possible for individual users to customize their workspaces.

In more new releases, MiaRec also said it will introduce new functionality at the BroadSoft Connections 2016 event next week.

The global call recording and interaction management solutions provider said it will offer new features designed specifically for service providers using the BroadSoft Business BroadWorks call control platform.

Gennady Bezko, CEO of MiaRec said,  “We see the great demand for cloud telecommunication and contact center services and are looking forward to demonstrate[ing] how MiaRec can meet the growing needs of the telecom market by providing the most reliable, cost-effective and fully-featured call recording and interaction management solutions.”

That’s all for this week. Be sure to check back for all the latest in Call Recording news as it happens. Until next week…

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