CallRex Call Recording Software Wins Microsoft Lync Test

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CallRex Call Recording Software Wins Microsoft Lync Test

June 14, 2012

CallRex Call Recording, a core component of the CallRex Quality Management Suite, an affordable quality monitoring solution from Enghouse Interactive, has been extensively tested by Microsoft Corp. Enghouse Interactive is a developer of the most comprehensive portfolio of interaction management solutions. The company develops the interaction management solutions, spanning structured, unstructured and self-service interactions.

Now, this call recording is available for use of businesses using Microsoft Lync 2010. It offers a cost-effective, yet feature-rich, recording choice for their quality management and compliance needs.

“The Microsoft Lync ISV Qualification Program is designed to help ensure that customers have a high-quality experience with applications built for Microsoft Lync,” said Jon Morrow, senior program manager for Microsoft Lync. “Through third-party testing, Enghouse Interactive has qualified CallRex Call Recording software as a solution that will meet the interaction recording needs of Lync customers.”

The Microsoft Lync ISV Qualification Program is a testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010. The testing is done on the completeness of features, ease of deployment, API utilization, and system performance and stability.

According to a press release, CallRex Call Recording offers many integration options for Lync environments and includes both active conference-based and passive call recording methods.

 The active call recording is a server-side solution that does not require client-enabled software and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording offers support for Microsoft’s native audio codec, Real Time (RT) Audio.

“Enghouse Interactive is committed to continued innovation on Microsoft unified communications platforms,” said Bruce Sherman, CallRex product manager for Enghouse Interactive. “We are pleased to offer our customers and partners CallRex software as a cost-effective all-software recording solution that enhances their investment in Microsoft Lync.”

Edited by Brooke Neuman

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