LG-Ericsson Unveils New IPCR All Recording and Monitoring

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LG-Ericsson Unveils New IPCR All Recording and Monitoring

August 17, 2011

Offering centralized voice communications management for local and remote locations in an economical add-on application, LG-Ericsson USA has announced the newest application for its voice platforms: iPECS IP Call Recording (IPCR).

iPECS IPCR facilitates recording and real-time monitoring of stations managed on an LG-Ericsson voice platform, which includes local and remote IP phones, Digital and SLT devices and more. From installation to management, iPECS IPCR makes efficiency easy. By capitalizing on the flexibility of industry-standard IP networks, it overcomes the obstacles of old technology. While its native IP application records calls delivered over the IP connection, iPECS IPCR registers with LG-Ericsson iPECS call servers with plug-and-play ease.

“Small to mid-sized businesses grow when they have talented people enabled with robust tools to improve efficiency, effectiveness and service,” said Iain Kenney, director of product marketing for LG-Ericsson USA. “iPECS IPCR adds a critical ‘next step’, an important add-on for telephone customer service and remote project management applications, that provides a means to enhance customer service and overall business efficiency for training and/or improvement-focused evaluation, or to record conference calls for accurate record-keeping and task tracking.”

Offering all of the functionality of a traditional PBX with the addition of productivity-enhancing features, iPECS IPCR works with any of LG-Ericsson’s business voice communications solutions, including iPECS LIK. In environments of up to 20 employees/users, this facilitates pure IP communications for virtually all of the demanding business communication applications, the company stated in a press release.

In October 2010, LG Electronics announced that it  will roll out Korea's largest-ever enterprise network project by delivering unified communications to 30,000 employees worldwide, using LG-Ericsson iPECS enterprise communications solutions. The project is aimed at reducing telecommunications costs and improving global management efficiency by transforming LG's headquarters, in Yeouido's Twin Towers building, into a building with cutting-edge communications capabilities, the company stated.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

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