Call Recording Featured Articles

Daisy Group is offering Resilient plc's business mobile call recording solutions to its unified communications customers. That prepares the …

PDX Partners. announced its partner TeleQuery released Life Matters, a sly mobile audio recording system for Apple products. Life Matters us…

StarTele Logic announced it's launched a new mobile cloud telephony service to enhance services for its growing international clients. The c…

UK-based Yack.net has developed a tool that records and transcribes video and voice calls, allowing users to go back to their chats for spec…

This week, TeleWare and Pennine announced a new partnership aimed at bringing compliant call recording solutions to the channel, which will …

HyTrust, Inc. announced findings from its latest cloud adoption survey, which was conducted at VMWorld 2017. The survey evaluated the deploy…

MyOperator is an Indian firm focused on cloud-based telephony, and recently unveiled an offering specifically for stockbrokers, which includ…

NICE inContact announced the CXone Agent is now available on the Salesforce AppExchange. With the addition, users gain the ability to unify …

MegaPath announced its business communications services officially passed its annual HIPAA audit. This achievement demonstrates MegaPath's d…

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

InsideSales.com now allows customers take leverage Microsoft Azure to store their call recordings.

This week, Verint unveiled its Automated Quality Management (AQM) solution that comes as an integrated element of the Verint workforce optim…

Aeriandi has expanded its PCI DSS voice services offering with automatic speech recognition technology. This offering, which is already in u…

At the recently concluded LISTEN 17 Conference, CallMiner announced the release of a number of playbooks of its own - Eureka Success Playboo…

This week, CaaS provider Voxbone unveiled a new partnership with Gridspace to integrate the Gridspace AI capability into the Voxbone platfor…

This week, CallCabinet announced multi-language support for Atmos, its cloud-based call recording solution. In adding multi-language support…

Today, Serenova announced the purchase of TelStrat, a provider of workforce management, analytics, quality and call recording solutions, whi…

MiaRec announced a new cloud call recording and interaction management solution for service providers who utilize BroadSoft Business BroadWo…

Avella unveiled NurseConnect, a new patient support program with the aim of educating and engaging those managing health conditions with spe…

This week, speech and customer analytics firm CallMiner announced a new partnership with PTP, which brings together CallMiner contact center…

Taking place October 22-25 at the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona, this year's event presents the theme "R…

Dialog Direct selected CallMiner's Eureka platform and MyEureka solution in order to enhance its Dialog Direct platform to provide a more co…

Mid-market businesses will now benefit from Avaya and BT Wholesale's personalized and tailored cloud experience which has previously been re…

Call recording offers a variety of benefits that can help improve internal operations so businesses can be more effective in delivering opti…

The full enactment of MiFID II on January 3, 2018 will heavily impact communications recording for any organization offering investment advi…

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

This week, the Department of Defense Finance and Accounting Service (DFAS) augmented its arsenal of workforce optimization tools in place wi…

AudioCodes has enhanced its One Voice for Microsoft 365 solution. New are call recording, CloudBond 365 hybrid and Cloud Connector Edition s…

Snap Recordings will demonstrate its new unified communications featuring message recording technology at the BroadSoft Connections Conferen…

The most valuable commodity in the modern enterprise is data. Data-driven decision making is not a nice-ity, but a necessity in our digital …