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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.

  Feature Articles

Contact Solutions is improving customer experience and transforming call center processes by partnering with a global provider of banking and payments technologies. This partnership will also reduce customer service expenses for financial service transactions, according to Contact Solutions, a provider of cloud-based contact automation solutions.

Reffekt has adopted Altitude Cloud Contact Center solutions to enable strong revenue growth and seamless expansion to a second site.

Matrix Comsec, a manufacturer of wide range of products such as IP-PBX, IP-servers, VoIP gateways and IP phones, has announced that it has successfully completed interoperability testing with SIP Print.

Internet Dental Alliance, Inc. (IDA) is giving dentists the option to set up dedicated phone numbers through its new dental marketing websites.

Workforce management and SIP-based call recording are the peanut butter and jelly of call center solutions. One just simply isn’t as good without the other.

Telecommunications solutions developer, CTI Group, announced today the launch of an upgrade to its Proteus software - a fully scalable, hosted or premise-based call accounting solution for use with mobile, voice over IP (VoIP) and traditional PBX telephony systems. This latest version, Proteus 7.1, offers greater value by way of a new configurable dashboard, a personal call management feature and new carrier costs reporting.

Mystery shopping is a time-honored tool when it comes to evaluating customer service in businesses, but thanks to a partnership, announced yesterday between ContactPoint and the Kennedy Training Network, Kennedy's capability to evaluate customer service has several more powerful tools in the toolbox on hand.

Intuition Enterprise, a call center solution from Enghouse Interactive, has met all of the requirements for Microsoft Lync 2010 integration, and has earned recognition as a Microsoft ISV. Lync provides voice telephony and UC capabilities; Intuition provides call center solutions including IVR, call recording, attendant-operator console and cloud contact center functionality.

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